Returns & Exchanges
At VTOMAN, we stand behind the quality of our power stations and solar solutions with a 30-day money-back guarantee for items in their original condition. We are committed to ensuring your complete satisfaction and providing a seamless return experience for all our customers.
Initiate Your Request
Contact our support team at support@vtoman.com with your order number and the reason for the return to receive your Return Merchandise Authorization (RMA).
Secure Packaging
Place the product in its original packaging, ensuring all cables, manuals, and accessories are included to avoid restocking fees.
Ship the Product
Affix the provided shipping label or use a trackable shipping service to send the unit back to our designated processing center.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing