Frequently Asked Questions
Everything you need to know about your VTOMAN power solutions.
What is the estimated shipping time for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do VTOMAN portable power stations come with a warranty?
Yes, all VTOMAN power stations include a 24-month limited warranty that covers any manufacturing defects or hardware malfunctions under normal use.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund or exchange.
Can I use solar panels from other brands with VTOMAN products?
Yes, our power stations are compatible with most third-party solar panels, provided they use a standard DC5521 connector and fall within the supported voltage range.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm.
How do I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery.